Shipped worldwide, both over and underseas

T&Cs

Get ready to be bored to tears, but here come the obligatory perms and conditioners associated with Merpola products and merpola.com...

 

GENERAL TERMS AND CONDITIONS:

Delivery
We aim to send out items in stock within two days of confirming your order - usually much quicker. 

Out of stock items, or any orders placed on behalf of a personal request, commission, or involving alterations to artwork may take longer due to design time needed, and will be communicated to the customer.

Delivery service

Merpola is not responsible for any custom or import charges or taxes that may occur. Any such charges are to be paid by the importer (the customer) in their country.

Merpola reserves the right to change or use an alternative delivery service without notice. Any changes that may affect delivery of a purchase will be communicated to the customer as soon as possible.

Descriptions / Content:                                                    

The size and shape descriptions given to each item are an approximate guide only.  Merpola accepts no liability for any variance that may appear during production.

Manufacture

In the case of all-over sublimation prints, small white creases may appear on the garment, particularly around the hems. This is due to the nature of the printing process. All effort is taken to minimise this, and Merpola will never sell you a print we wouldn’t wear ourselves.

Representation

The images and photographs featured of the products are shown with intent to represent the product as closely as possible.* Whilst every care has been taken to ensure the portrayal of items is accurate and correct, Merpola does not accept any claims (within reason**) for misrepresentation of goods.

*With exception of any styling effects or displays where the product may/is intended to appear different.

**Within Reason- where that the actual product delivered is mistakenly different the to image shown or described.

Copyright                                                                 

All content on this website, including, but not limited to all print designs, images, photographs, and informational content are the copyright © Merpola 2015 and may not be reproduced in any form without prior written consent from Merpola’s founder.

If you would like to use any images or content included on this site or any relating Merpola’s websites/ Blogs/Publications, please send your request to: info@merpola.com                                      

Press Loans                                                             

If you would like to feature any of the products you have seen here by Merpola from either the current or previous collections, please email to check availability at: press@merpola.com

CANCELLATION OF ORDERS:

The rationale behind the cancellation provisions in the DSRs* is to allow the customer to inspect what they have purchased online.

*Distance Selling Regulations

Cancellations are not granted for any goods to which the customers themselves have caused damage. Please see our ‘Refunds/Exchange’ policy below if you believe your item has been delivered with a fault.

What customers must do if they want to cancel?

Customers are required to notify us in writing, if they want to cancel their order.  Please send all written notices by email to info@merpola.com ASAP. Items are usually shipped the same day that the order is confirmed, and cannot be cancelled once posted.

Customers’ duty to take care of goods

Under the DSRs, customers are under a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them.

Packaging

We ask customers to take care when opening the package, and ask customers to return goods with the original packaging - including any promotional items such as stickers, etc.

Returning a cancelled order

When a customer returns the goods in accordance with the contract, the customer must take reasonable care to ensure that we receive the goods and that the goods are not damaged in transit. If you, the customer do not exercise reasonable care and the goods are damaged, claims may be against you for breach of this duty. If you, the customer fails to return the goods despite being required to by the contract, then we may have the right to claim against the customer for breach of contract.

All returns of cancelled goods must include a copy of the invoice so we have your complete order information. Merpola is not responsible for any shipments lost in transit. Therefore packages must be sent insured, must be traceable and must require a signature upon delivery.

For cancelled orders, the customer is responsible for the shipping cost of returning their item. (Standard delivery costs will be refunded on faulty goods only, or whereby goods do not comply within the contract or order).

Any additional services specifically requested such as gift-wrapping or express delivery may be withheld.

Refund of Payment

Refund of payment will be made to the customer as soon as the item being returned is received.

REFUNDS / EXCHANGES:

All items are quality checked in-house to make sure each product reaches you in satisfactory condition. If for any reason you are unhappy with the quality of your item please email full details of your query within 48 hours of receipt of the goods to: info@merpola.com

All returns must include a copy of the invoice so we have your complete order information. Merpola is not responsible for any shipments lost in transit. Therefore packages must be sent insured, must be traceable and must require a signature upon delivery.

Refunds cannot be made on Personal orders, Commissions and Special requests unless goods are found to be faulty on receipt. Merpola does not accept returns for any goods to which the customers themselves have caused damage. No refunds will be granted if the product has been noticeably worn and had its hang tag removed. Merpola does not accept any liability for damage to the item caused whilst wearing or by misuse once used.

Returning goods for refund/exchange

Standard delivery costs may be reimbursed on faulty goods only, or whereby goods do not comply with the contract or order. This is at the discretion of Merpola and will be agreed on settling the query.

Any additional services specifically requested such as gift-wrapping or express delivery may be withheld.

Sale items

Refunds on ‘Sale’ or mark-down goods may only be granted if item is found to be faulty or in a less good condition than stated at time of purchase. Refunds may only be granted for a maximum of the final price paid at time of transaction.

If your purchase was made with a promotional discount or special offer, the maximum amount that may be refunded is the final price paid at time of transaction with that offer.

Exchanges 

We want you to be happy with your purchase, and will try to replace your damaged item for the same product. Please contact info@merpola.com to discuss your exchange.

If the item you need to exchange is out of stock, we will aim to give you the quickest delivery date for a replacement. Depending on availability, Merpola may also offer you an alternative item of similar value.

Our Refund / Exchange policy lasts 14 days from date of purchase. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

Christmas refunds and exchanges

All gift purchases made throughout December will be eligible for exchange or refund until the 14th January 2017. Full terms and conditions apply.

PROMOTIONAL / DISCOUNT CODES:

Promotional or Discount codes may be offered on certain goods purchased online. You will be asked to enter the code at the final checkout stage, where the discount will be applied.

Each individual code lasts for a limited period as stated at time of offer. Once the date has expired the code will no longer be valid. Any promotional or discount codes apply only whilst stocks last and are subject to full terms and conditions.

Refund or exchange for promotional or discount codes

Exchanges may be made on similar items of the same value depending on stock availability. 

If your purchase was made with a promotional discount or special offer, the maximum amount that may be refunded is the final price paid at time of transaction with that offer.

 

 

 

Merpola reserves the right to modify the Terms and Conditions from time to time without notice.