Shipping & Returns
FREE WORLDWIDE DELIVERY!
Merpola is currently trialling FREE nationwide shipping. Live abroad? No problem! Spend £50.00 or more in our store to qualify. Thank you for supporting our growing business.
Shipping & Packaging
Items are generally despatched within 48 hours of purchase. Usually much sooner. You will be notified via email once your item has left Merpola's studio and is en route to your wardrobe.
SHIPPING TO UK ADDRESSES:
We currently offer 1st Class Royal Mail delivery to UK postcodes for free, which means you should receive your item super quickly and super securely.
SHIPPING TO INTERNATIONAL ADDRESSES:
Postage options start from £3.50. You will receive your item within 14 working days, usually much sooner.
As there is no way to predict custom charges we cannot take liability for them.
P.s., please do visit England someday and let us take you for a pint of ale.
Returns & Exchanges
If you're unhappy with an item, or think a different size would suit you better please let us know by dropping us a message and then returning the item within 7 days of delivery, unworn with hang tag attached to the address provided after contacting us.
Please note: we cannot cover postage fees for returns without provable product defects. Please make sure you check the sizing chart so that you're not disappointed with the fit of your new purchase. In order to receive a full refund you must return the item in an unworn condition. If the hang tag, original packaging and any promotional item (including stickers) are missing or damaged, you may have the costs deducted from your refund. All being well, you should receive a refund as soon as it's been returned as arranged. Please read our terms and conditions for further guidance on shipping, returns and exchanges.