Shipping & Returns

FREE DELIVERY! kinda.

Merpola.com currently offers FREE UK postage if you spend £30 or above. Just a little thank-you for supporting me and the products I make.

 

Shipping & Packaging

Items are generally despatched within 3-5 days of purchase. Usually sooner. You will be notified via email once your item has left Merpola's studio and is en route to your home :) wherever possible I send orders out in biodegradable and/or recycled materials. Please make sure to recycle any packaging you don't want to keep!

SHIPPING TO UK ADDRESSES:

Merpola.com currently offers 1st Class Royal Mail delivery to UK postcodes for free if you spend above £30 in a single transaction, which means you should receive your item super quickly and super securely. The exact price will be calculated at checkout. Any problems or queries just give me a shout.

SHIPPING TO INTERNATIONAL ADDRESSES:

Postage options can be chosen during the checkout. You should receive your item within 28 working days, sometimes sooner depending on where you are in the world.

As there is no way to predict custom charges, I/we cannot take liability for them.

P.s., please do visit England someday and let me take you for a pint of ale.

 

Returns & Exchanges

If you're unhappy with an item, or think a different size would suit you better please let me know by dropping off a message and then returning the item within 7 days of delivery, unworn/unused with any hang tags or packaging still attached to the address provided after contacting.

 

Please note: Merpola cannot cover postage fees for returns without provable product defects. Please make sure you check the sizing chart so that you're not disappointed with the fit of your new purchase. In order to receive a full refund you must return the item in an unworn/unused condition. If the hang tag, original packaging and any promotional item are missing or damaged, you may have the costs deducted from your refund. All being well, you should receive a refund as soon as it's been returned as arranged. Please read the terms and conditions for further guidance on shipping, returns and exchanges.